CoralTree Hospitality View Company Profile
South Floridaxe2x80x99s beacon of hospitality, Pier Sixty-Six Resort is returning to Fort Lauderdale with an opening date of late 2024. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave will be home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort will assemble over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.xc2xa0We currently have an opportunity for a well-rounded and seasoned Lead Esthetician to join our Pier Sixty-Six Resort opening team!xc2xa0Reporting to the Director of Spa & Wellness, you will manage and provide outstanding leadership and support. The Lead Esthetician serves as an ambassador of the spa, representing all its services and products to guests and residents. As a member of the Spa leadership team, the Lead Esthetician leads the day-to-day operation of the Esthetics Department to always ensure smooth operational flow as well as ensuring exceptional guest experience.xc2xa0 This position requires consistent adherence to the policies and procedures of the department.The Lead Therapist leads the Esthetician team to ensure a five-star luxury experience for all spa guests. The Esthetician administers professional facial treatments to our guests. They must have a thorough knowledge of numerous modalities, possess an advanced knowledge of facial treatments, skincare ingredients and be willing to train in our spaxe2x80x99s specific treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively providexc2xa0wellness solutions to meet the needs of our guests. They must hold and maintain a current state license.xc2xa0xc2xa0Duties and Responsibilities:xc2xa0Write all facial treatment protocols and create a binder and system of communication for the Esthetics Team Training, onboard and demo Esthetic staff Hold monthly meetings with the Esthetics team. Organize, refill and order all skin supplies monthly and ensure items are fully stocked to appropriate levels. Ensure protocol and overall spa standards are met by the team. Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.xc2xa0xc2xa0Provide consistent professional facial and body treatments in accordance with spa protocols and accepted certification practices.xc2xa0xc2xa0Be flexible with your schedule, supporting the needs of the spa.xc2xa0xc2xa0Properly care for equipment and use proper amounts of product to assist with cost controls.xc2xa0Have complete knowledge and understanding of all services and products while educating and training guests in these areas.xc2xa0xc2xa0Actively promote home care programs, meeting minimum retail sales goals.xc2xa0xc2xa0Uphold the standards of sanitation and sterilization as directed by law and the spaxe2x80x99s policies and procedures.xc2xa0xc2xa0Perform prep work and properly clean and restock the room as required.xc2xa0xc2xa0Communicate to management all occurrences involving staff or guests in the spa that require attention.xc2xa0xc2xa0Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.xc2xa0xc2xa0Handle guestsxe2x80x99 questions and concerns professionally and courteously.xc2xa0xc2xa0Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.xc2xa0xc2xa0Possess the ability to work without direct supervision.xc2xa0xc2xa0Maintain a positive attitude and contribute toward a quality work environment.xc2xa0xc2xa0Regularly attend, participate in and support training and staff meetings for the spa.xc2xa0Assist in all areas of spa operation as requested by management.xc2xa0xc2xa0Position Requirements:xc2xa0Must be detail-oriented and have ability to multi-task.xc2xa0xc2xa0Ability to be efficient and productive in a fast-paced environment.xc2xa0xc2xa0Must have enthusiasm and possess excellent customer service skills.xc2xa0xc2xa0Must possess basic math and money handling skills.xc2xa0xc2xa0Enjoy working with people and possess a friendly and outgoing personality.xc2xa0xc2xa0Excellent communication, listening and computer skills.xc2xa0xc2xa0Must be a team player.xc2xa0xc2xa0Education and Experience Requirements:xc2xa0Minimum of 1 year experience in a luxury spa. *Note* All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.xc2xa0xc2xa0xc2xa0CRITERIA: Team Player Demonstrates co-operation within the team and with other departments. Listens carefully and works well with others. Has a positive influence on others in the team and clearly enjoys working with people? Guest Focused Anticipates guestsxe2x80x99 needs and is sensitive to people from all cultures. Has a natural, warm smile and a friendly and passionate approach Demonstrates confident, helpful and genuine behavior with internal and external guests. Has energy and sense of urgency for his/her work. Resourceful, makes things happen and looks for ways to work more efficiently. Always looks their best and acts appropriately (e.g., approaching guests, body language) Composed Able to stay calm under pressure. Demonstrates maturity and ability to cope with the unexpected Never let personal feelings interfere with delivering the highest standards. Trustworthy and responsible xc2xa0Current License in the State of Florida Must possess excellent communication and organizational skills. Must demonstrate a professional, effective demeanor and maintain standards of excellence in guest service. Must display the ability to work with a variety of people, remain calm and professional during stressful situations, must be able to analyze and resolve guest and/or staff-related problems. xc2xa0SKILLSMust be able to: Speak, read, write and understand the English language. Provide legible communication and directions. Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Think clearly, remaining calm and resolving problems using sound judgment. Follow directions thoroughly. Understand guestxe2x80x99s service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent resort data. Use a computer keyboard and possess basic typing skills. Possess moderate to advanced computer skills. Work in a dynamic and constantly changing environment. Adept at multitasking.PHYSICAL DEMANDSMove, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds. Stand, sit, or walk for an extended period or for an entire work shift Reach overhead and below the knees, including bending, twisting, and pulling. Use, carry, and operate all necessary office equipment using finger dexterity. Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity. Visually look at a computer for extended periods of time. Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors. xc2xa0As a valued member of the CoralTree team, you’ll receive a comprehensive benefits package that includes:Group medical, dental, vision, life, and disability benefitsParticipation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursementAn employee assistance programPaid time off/sick timeParticipation in a 401(k) plan with a company match Complimentary team member mealsComplimentary room nights at CoralTree Managed Properties Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort