Brow Waxing Expert

  • Part Time, Full Time, Locum Tenens/Traveling, Remote
  • Norfolk, VA, US

Ulta Beauty, Inc. View Company Profile

OVERVIEWExperience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industryxe2x80x99s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belongingxe2x80x94even as theyxe2x80x99re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry. xc2xa0Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability. xc2xa0We are the future of beauty services. Be part of the transformation.xc2xa0xc2xa0 GENERAL SUMMARY & SCOPEThe Brow Waxing Expert is responsible for maximizing sales in the Benefit brand by engaging guests to determine their individual needs, assisting guests in the selection and purchase of merchandise and performing short services, including eyebrow/facial waxing and tinting. They represent the image, products, and culture of the brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service), and process (operating procedures and compliance standards). This position requires an active license in Esthetics or Cosmetology (as required by law), exceptional guest service, and the aptitude to learn and communicate product knowledge.xc2xa0PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)The Brow Waxing Expert is a champion of Ulta Beautyxe2x80x99s mission, vision and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):xc2xa0PerformanceMeet or exceed Benefit brand sales and service goals, and contribute to meeting or exceeding the storexe2x80x99s goals related to retail and service sales, guest loyalty (including credit), omni-channel, and retail shrink as set by Ulta Beauty.Ensure each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, and recommending complementary products, samples, and services.xc2xa0Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.Perform short services at the Brow Bar, including (but not limited to), eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading in accordance with all of Ulta Beautyxe2x80x99s policies and procedures.Use appointment book or system to book guestsxe2x80x99 appointments for initial services, return services, and events.Meet average sales per labor hour and sales to service ratio goal.Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.Maintain prompt, regular attendance.xc2xa0PeopleContribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.Regularly participate in ongoing Benefit and Ulta Beauty training, including training parties, team meetings, and brand and category education, to enable continuous professional development and drive sales performance.Build and maintain strong customer relationships and an active clientele portfolio for Benefit brand services.Maintain strong relationships with Benefit brand partners through participation in required trainings and the execution of in store events and promotions.Create and maintain partnerships with Prestige consultants and salon professionals to promote teamwork and a high level of customer service.Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor.Collaborate with managers and associates throughout the store to help grow the business.xc2xa0ProcessBe knowledgeable of and ensure compliance with Ulta Beautyxe2x80x99s policies, procedures, and standards.Follow all safety, sanitation, and hygienic procedures before, during and after services; always ensure compliance with state board guidelines.Adhere to the Ulta Beauty and Benefit brand dress code, including wearing brand assets as directed.Drive sales by keeping the Brow Bar area replenished, signed and faced, and ensuring testers are available and maintained in compliance with hygiene standards, as well as any additional assigned area.Communicate supply needs to the store management team and brand representatives in a timely manner to ensure guest-readiness at all times.Maintain outstanding store operational standards, xc2xa0including cleanliness of the Brow Bar, and any additional assigned area including, the salesfloor, restrooms, cashwrap, backroom, and break area. xc2xa0Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipment using the Benefit brandxe2x80x99s and Ulta Beautyxe2x80x99s technology and best practices.Protect company assets by following loss prevention best practices and providing exceptional guest service.Execute other operational tasks as directed. JOB QUALIFICATIONSxc2xa0EducationHigh school diploma is preferredCosmetology or esthetics license where required by state lawxc2xa0ExperienceExperience in make-up application; eyebrow and facial waxing, tweezing, and eyebrow tinting is preferredProficiency with use of equipment needed to perform technical workxc2xa0SkillsDemonstrates significant competency in sales, products, and serviceAbility to build and maintain strong customer relationshipsAbility to work independently and as part of a teamAbility to positively and proactively handle guest concerns and prioritize multiple tasks in a fast-paced environmentStrong communication skills xc2xa0xc2xa0SPECIAL POSITION REQUIREMENTSWork a flexible schedule to include days, evenings, weekdays, and holidaysAttend brand sponsored trainingsxc2xa0WORKING CONDITIONSContinuous mobility during shiftFrequent standing, pulling, pushing, crouching, stooping, reaching, bending, and twisting during shiftContinuous lifting and/or moving up to 10 lbs. during shiftAbility to lift and/or move up to 25 lbs.Continuous coordination and manipulation of objects during shiftxc2xa0If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job. ABOUTAtxc2xa0Ulta Beautyxc2xa0(NASDAQ: ULTA),xc2xa0the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beautyxe2x80x99s own private label. Ulta Beauty also offers a full-service salon in every store featuringxe2x80x94hair, skin, brow, and make-up services.xc2xa0We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angelesxe2x80x99 Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

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